Legal
Return, Exchange & Cancellation Policy
Please Choose Carefully
Each piece is quality-checked and carefully packed before it leaves our workshop. Because fine jewellery is a personal and hygiene-sensitive product, we currently do not offer cancellations, returns, or exchanges on any order, for any reason — including size, design preference, or change of mind. Please review your order carefully, including size, quantity, and delivery address, before completing your purchase.
Order Cancellation
Once an order is placed and payment is confirmed, it cannot be cancelled or modified. Please double-check your cart, shipping details, and size selection before checking out.
Returns & Exchanges
All sales are final. We do not accept returns or exchanges once an order has been placed, including for reasons of size, fit, or personal preference.
Failed or Duplicate Payments
If a payment fails, is charged more than once, or is deducted without a corresponding order being placed, please contact our support team with your payment reference — we'll investigate and refund any incorrectly charged amount to your original payment method.
Questions About Your Order
If you have any questions about an order you've placed, please get in touch with our support team — we're happy to help wherever we can within the scope of this policy.
Questions about an order? Reach us at contact@champakalisilver.com or +91 724 994 9494, or via our Contact page.