Legal
Privacy Policy
Our Commitment to Privacy
At Champakali Silver Jewellery, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have — whether you're browsing, creating an account, or placing an order with us.
Information We Collect
We collect the information you provide directly, such as your name, email address, phone number, and shipping or billing address when you create an account or place an order. When you check out, your payment is handled entirely by our payment partner, Razorpay — we do not collect or store your card, UPI, or bank details on our servers. We also automatically collect some technical information, such as your browser type, device, and IP address, to keep the site secure and working properly.
How We Use Your Information
We use your information to process and deliver your orders, keep you updated on order status, respond to support requests, and maintain your account (including your saved addresses and wishlist). With your consent, we may also send order-related updates or occasional offers by email — you can opt out at any time. We may use technical and usage data to detect fraud, prevent abuse, and improve the performance and security of our website.
How We Protect Your Data
All traffic to our website is encrypted (HTTPS). Payments are processed directly by Razorpay, a PCI-DSS compliant payment gateway — your card and banking details never pass through or reside on our servers. Account passwords are stored in encrypted (hashed) form and are never visible to us in plain text.
Sharing of Information
We do not sell, rent, or trade your personal information. We share information only where necessary to run our business — for example, with Razorpay to process payments, and with our shipping and courier partners to deliver your order. These partners only receive the information they need to complete their part of the transaction.
Cookies
We use cookies and similar technologies to keep you signed in, remember items in your cart, and understand how our site is used so we can improve it. You can disable cookies in your browser settings, but some features — such as staying logged in or checking out — may not work correctly without them.
Your Rights
You can view and update your personal details at any time from your account page. To request a copy of your data, ask us to correct it, or have your account and associated data deleted, please contact our support team. If you've opted in to marketing emails, you can unsubscribe using the link in any email we send.
Changes to This Policy
We may update this Privacy Policy from time to time as our services or legal obligations change. Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out to our support team.
Questions about your data? Reach us at contact@champakalisilver.com or +91 724 994 9494, or via our Contact page.